Privacy Policy and Data Protection
We protect your data and respect your privacy in all business interactions.
Introduction to Our Commitment
Your privacy is our priority. We collect, use, and store personal data according to Australian laws, including the Privacy Act and GDPR. This Policy explains our data handling practices and your rights regarding your information.
We are committed to maintaining transparency about how we manage your information. This document outlines how data is collected when you use our website, why it's collected, and how you may access or control it.
How We Collect Information
We obtain personal information directly from you and automatically as you use our site. Data collected helps improve our services, comply with law, and meet user needs responsibly.
Data Provided Directly by You
- • Contact details shared via contact forms or account creation.
- • Information you include in service requests or feedback.
- • Preferences specified through website settings or subscriptions.
- • Details you submit while ordering services or products.
- • Correspondence you send to our team for support or inquiries.
Automatically Collected Data Online
- • Device type, operating system, and browser information.
- • IP addresses and geolocation for basic analytics.
- • Site usage statistics, clicks, and page visits logged.
- • Technical data for troubleshooting and security monitoring.
- • Cookies and similar tools for traffic and personalization.
Why We Use Your Data
Personal data is used to deliver website functionality, optimize your experience, and maintain compliance with laws. We aim to use only what is necessary and nothing more.
- • Enable your access to our content and services online.
- • Respond to queries, requests, or support issues efficiently.
- • Analyze trends to improve our site and offerings.
- • Ensure site integrity and detect malicious activity.
- • Send relevant updates based on your preferences.
- • Meet regulatory and legal obligations properly.
- • Facilitate secure transactions if required.
Our Commitment: We never sell your personal data. All data is accessed, stored, and processed securely following IT best practices. Access is limited to authorised personnel who are bound to confidentiality.
When Your Data May Be Shared
We may share essential personal data with third parties assisting in site operation or legal compliance. Any such sharing follows strict privacy and contractual standards.
Service Providers and Partners
Third-party partners may help provide our services, such as hosting, analytics, and communications. These providers only access data as required and must protect your information.
Meeting Legal Requirements
Data may be released as needed to meet legal duties, court orders, or to prevent fraud.
Anonymous Statistics and Research
We may share anonymized aggregate data for reporting or research, never linked to individuals.
Your Privacy Rights and Choices
You have rights over your data under privacy law. You may review, update, or request deletion of your personal information and object to its processing under certain conditions.
- • You can ask to access a copy of your personal data.
- • You have the right to correct any inaccuracies found.
- • Request that your data be deleted from our records.
- • Receive your information in a usable digital format.
- • Object to certain types of processing activities.
- • Request restricted processing of your information.
To exercise your rights or for any privacy questions, contact us using the details below. We respond promptly and in accordance with the law.
Securing Your Information
We implement appropriate measures to safeguard personal data and regularly review our security approach to address new threats and vulnerabilities.
Technical Safeguards in Place
- • Encryption for data in transit and storage environments.
- • Firewall protection and anti-malware technologies.
- • Access controls and authentication protocols.
- • Ongoing system and security audits performed.
Organisational Data Handling
- • Staff training on privacy and IT security protocols.
- • Restricted employee access to sensitive data only.
- • Documented incident response and escalation.
- • Periodic risk assessment and privacy reviews.
Storing and Retaining Your Data
We keep your personal information only as long as necessary for business or legal needs. Unneeded data is securely deleted or de-identified.
- • Account details are kept while your profile is active.
- • Records of your preferences and settings remain stored.
- • Inquiries and support tickets are stored for service history.
- • Transaction and invoice records kept for compliance.
- • Preferences for updates are stored until you request removal.
Retention is reviewed periodically and data no longer needed is disposed of safely.
Transferring Data Internationally
Some partners or systems are based overseas. If data leaves Australia, we ensure lawful, secure transfer as required by applicable laws.
- • Contracts with foreign service providers ensure compliance.
- • Standard contractual clauses for international transfers.
- • Risk assessments before any data transfer occurs.
- • Secure encrypted channels for all transfers abroad.
Cookies and Tracking Information
We use cookies as described in our Cookie Policy to enhance functionality. You may control cookies anytime via browser settings or the link below.
Types of Cookies Used
- • Enable basic functions such as authentication features.
- • Collect statistics for site performance improvement.
- • Store language or layout preferences securely.
- • Help save and apply your selected settings.
Set cookie preferences in your browser or visit our Cookie Policy for more details.
Changes to This Privacy Policy
Any updates are published here and noted with a new revision date. Stay informed by reviewing this policy periodically for the latest information.
- • Direct notice when significant changes impact your rights.
- • Policy updates visible on our main website footer area.
- • Revision dates updated for each material revision.
- • Archived policies accessible on request.
Continued use after changes means acceptance of the updated Policy.
Contacting Our Privacy Team
Questions or concerns? Please contact us using the options here.
dalmorentha
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61333144898
Email: content@dalmorentha.com
Policy last updated November 3, 2025.
Policy effective from November 3, 2025.